Other companies limit their support to certain hours of the day. In contrast, the NRTC team does whatever I.T. takes for our Clients to avoid downtime.
This means we work through the night when technology fails so your company can work the next morning, or drop everything on a Sunday morning to go onsite at your company to fix a problem, or if necessary, jump on a plane at a moment’s notice to save the day in one of your remote locations.
Other companies are primarily driven by their sales quotas, vendor product lines, and company profit. In contrast, the NRTC team thinks like one of your most loyal employees. We like to say that we “put on our Clients’ hat” so often the headband has a sweat stain.
This means we ask questions to help you consider information that is being overlooked.
Other companies are focused on driving specific vendor solutions that may not be the best for your company. In contrast, NRTC implements and supports high-speed, redundant, scalable Microsoft Windows enterprise networks integrated with unique software applications, Oracle, Linux, and other solutions.
This means you have one partner providing a safe harbor for all of your technology infrastructure. We don’t play the blame game. We just solve problems as they occur so your company can grow without major interruptions from technology failure.
Other companies require you to spend more than they estimated. In contrast, NRTC provides predictable monthly managed services pricing and guaranteed price quotes for projects. There are no surprises.
This means you pay only for work that is successfully completed. Your invoices are accompanied by detailed descriptions of work performed. Your I.T. infrastructure operates within its budget so you can focus on other aspects of your business.
Other companies respond to technology failures and problems after they occur. In contrast, NRTC proactively monitors every contracted computer, server and connected equipment to identify problems before they occur, and resolve them before there is downtime.
This means your people avoid stress, work delays, lost data, and unhappy customers because your employees cannot do the work promised them.
For instance, our monitoring systems detected a problem on a Client’s site on a Friday night around 6:30 p.m. An engineer manually confirmed the problem was real. NRTC then alerted the Client of the problem and explained we were working to resolve the issue.
Within one hour the issue had been detected without any knowledge of the Client, the issue was resolved, the Client updated, and a root cause analysis underway to remove any possibility of the issue returning.
Other companies take longer to resolve technology problems
because the work is done manually by people with limited skill sets. In contrast, NRTC has developed dozens of proprietary automated processes developed by highly skilled, certified experts and administered by fully trained professionals who are polite and helpful.
This means your computer, network, and system issues are often proactively resolved before there is a system problem, and when there is equipment failure, it is resolved more quickly through automated, streamlined NRTC applications and processes.
We are an adept team of I.T. professionals who love what we do. We need two more people for our team, working from our Lanham, Maryland offices. Are you a Help Desk or Field Engineer superstar who wants a better long-term career opportunity?
We want to be the best career move you ever make.
We are a team of I.T. professionals who love what we do. We need two more people for our team, working from our Lanham, Maryland offices. Are you a Help Desk or Field Engineer superstar who wants a better long-term career opportunity?
We work together well, and each of us is focused on achieving our own strategic plan that makes certain we are doing work that is exciting and meaningful to us personally, plus meets or exceeds our Clients’ expectations.
Openings at NRTC are full-time, long-term, CAREER opportunities in our Lanham, Maryland offices. These are not a short-term jobs or remote positions. Telecommuting is not an option.
Contact us to learn more.